Customer Service Executive at Episode Interiors

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Job Description

Posted 2 months ago

Episode Interiors, an industry-leading interior design and decoration company is looking to hire a Customer Service/Showroom Executive.

Residential Locations: Proximity Must Not Be Far To Lagos Island – Ikoyi.

Minimum Years Experience: 3 – 4years

Qualifications: HND or First Degree In a relevant discipline/Relevant

Expected Behavioral Competencies

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Follow up and maintain a sales pipeline to ensure all opportunities are followed through to conclusion.
Diary Management for the Managing Director.
Review official incoming correspondence for MD and initiate replies as appropriate; routing matters requiring action by other staff appropriately and follow up to ensure actions are completed.
Record and/or transcribe minutes of meetings for the MD and produce document in draft or final format.
Responsible for typing of various documents for the MD.
Dispatch incoming and outgoing correspondence appropriately.
Create and maintain filling or record-keeping systems as required.

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

www.episodeinteriors.com/ Website

Lagos, Nigeria Location

Full Time Job Type

Not Applicable Project length

Salary Negotiable

Email: jobs@livinspaces.net Phone: 07031212507

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